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New Member

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2 Messages

Wed, Jul 8, 2020 9:51 PM

Wifi calling on Prepaid

I have an Iphone 6, and AT&T prepaid plan but i cant turn on the wifi calling

Responses

Brand User
ATTHelp

Community Support

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127.2K Messages

a month ago

Hi @abachi,

 

Thanks for reaching out! We'd love to assist. 

 

Please let us know the make/model of your device, and what PREPAID plan you're on specifically. This will help us determine why you are unable to turn on Wi-Fi Calling on your device.

 

We look forward to your response!

 

Collin, AT&T Community Specialist

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*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

New Member

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2 Messages

@ATTHelp 

 

Iphone 6 - mg4q2ll/a

I'm on the $45 monthly plan - unlimited/10gb

Brand User
ATTHelp

Community Support

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127.2K Messages

Hi @abachi,

 

Thank you for clarifying.

 

Did you use our Bring Your Own Device site to begin your service? Please let us know; this may be the reason behind your feature not working properly, as devices need to be compatible with the service. You can visit our Wi-Fi Calling Set Up page to see those requirements.

 

We look forward to your response!

 

Collin, AT&T Community Specialist

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
sandblaster

ACE - Expert

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40.1K Messages

a month ago

@ATTHelp Terrible answer. All iPhones are compatible with ATT WiFi calling. @abachi There is no prepaid 10GB plan. The discontinued $45 plan was 6GB. That plan was discontinued before prepaid supported WiFi calling, so that plan may be the reason WiFi calling does not work. Switching to a current plan might be your answer.

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*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
lizdance40

ACE - Sage

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76.9K Messages

This is correct. 👆. Change your plan.  Wait till the end of your 30-day cycle and change to the 8 gig plan which you should get for $40 a month with auto pay

🐾 I don’t work for AT&T or any carrier. Never have, never will. My replies are based on experience and reading content available on the website. If you posted personal information, please edit and remove.

Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

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