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Contributor

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1 Message

Tue, Jan 8, 2019 1:21 AM

WiFi calling on prepaid plan

Dose Att prepaid plan have WiFi calling?

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sandblaster

ACE - Expert

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44.3K Messages

2 years ago

@colbyringeisen With only a few exceptions (iphones and the pixel 3), wifi calling is not supported on non-ATT phones on postpaid. There is little to no chance they will be supported on prepaid. Your problem is not that the phone is unlocked, the problem is it is not an ATT branded phone.

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lizdance40

ACE - Sage

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79.5K Messages

2 years ago


@nealsil wrote:

“Installed it”? What did you install to get it working?


You don’t install anything.  A carrier update installs a CSC file which enables WiFi calling. It’s already on Pixel 3 on postpaid.  You need to enable Volte/advanced calling features on your phone.  If that won’t enable you either aren’t in an HD coverage area, or it’s not yet enabled for prepaid in your area. 

You may want to ask if a new SIM card will trigger the service.  When it was first rolled out it was to new accounts.  

Unfortunately AT&T is mum on the topic. 

 

 

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sandblaster

ACE - Expert

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44.3K Messages

2 years ago

No, prepaid does not support WiFi calling.

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lizdance40

ACE - Sage

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79.5K Messages

2 years ago

I’m going to say, no. Not yet.   The rumor is VoLTE will be added this month, which is required for Wifi calling.  I’m not holding my breath, but it makes sense and it has to happen eventually.  

 

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Contributor

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2 Messages

2 years ago

WiFi calling works on ATT prepaid. Installed it yesterday, finally able to talk without having to stand by the window. 

Contributor

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8 Messages

@Racintim28 how did you get it to work

lizdance40

ACE - Sage

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79.5K Messages

2 years ago

It was enabled on 1/28/19

 

🐾 I don’t work for AT&T or any carrier. Never have, never will. My replies are based on experience and reading content available on the website. If you posted personal information, please edit and remove.

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dagoof

Teacher

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23 Messages

2 years ago

I was told by an AT&T tech support rep that VoLTE and WiFi calling are in the process being rolled out and it should be available to all prepaid customers by March. We'll see if that happens or not. I was also told my Pixel 3 was eligible and would get it (eventually). AT&T are the last to add this feature to prepaid accounts. Even Mint SIM already has WiFi calling. I was considering porting out but if they manage to get WiFi calling working I'll be ok..

lizdance40

ACE - Sage

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79.5K Messages

2 years ago


@dagoof wrote:

I was told by an AT&T tech support rep that VoLTE and WiFi calling are in the process being rolled out and it should be available to all prepaid customers by March. We'll see if that happens or not. I was also told my Pixel 3 was eligible and would get it (eventually). AT&T are the last to add this feature to prepaid accounts. Even Mint SIM already has WiFi calling. I was considering porting out but if they manage to get WiFi calling working I'll be ok..


1.  Mint relies on Wifi so you won’t use their cell service (that way they aren’t actually providing a network)

2.  It’s already up, which is why people are posting they are already using it.

3.  Pixel 3 does work with Wifi calling, I have one.  

   Enable HD voice and advanced calling and see if you’re already up and running. 

 

🐾 I don’t work for AT&T or any carrier. Never have, never will. My replies are based on experience and reading content available on the website. If you posted personal information, please edit and remove.

Award for Community Excellence 2020 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
dagoof

Teacher

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23 Messages

2 years ago

I have used Mint and have had great service around here and I never had to use WiFi except at my home. I know it runs on TMobile's network but around here TMobile is fairly solid.

I know it's already up as I have seen reports of it working on Reddit and other forums.

I have enabled it numerous times and I always get an "Ooops" error and it bombs out. I just tried it and got the same result. This is what prompted me to call tech support in the first place. Perhaps I need to swap out the sim.

 

EDIT: Just returned from an AT&T store. Store reps knew nothing about WiFi calling on prepaid. A rep did call their customer service line and spoke to someone that told them the same story I heard when I called. It's being rolled out and hasn't hit my market yet. Hurry up and wait.

kevink

Scholar

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257 Messages

2 years ago

Note that it is only enabled on select phones.  Newer ATT branded phones, iPhones (6 and later), and Pixel 3.  

Contributor

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8 Messages

I have a I phone 7 and can’t get it to work. What is your trick

dagoof

Teacher

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23 Messages

2 years ago


@kevink wrote:

Note that it is only enabled on select phones.  Newer ATT branded phones, iPhones (6 and later), and Pixel 3.  



Thanks. I am aware of that. I have a Pixel 3.

Contributor

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3 Messages

2 years ago

I have an UNLOCKED Samsung Galaxy S9+ that I bought new and is currently on the AT&T Prepaid plan.  Even though I was told by a support technician yesterday (2-5-19) that they are rolling out WiFi calling for Prepaid accounts my phone doesn't have the necessary option to enable it (from the Android settings) because it's not an AT&T phone.  We did verify the setting doesn't exist on unlocked phones.  My question is: does anyone know if they will be adding an Android app that any prepaid account can install for WiFi calling or am I just screwed with an unlocked phone?

kevink

Scholar

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257 Messages

2 years ago

Hopefully they will support it someday, but I don't expect it to be anytime soon since it currently isn't supported on Postpaid.

 

And in the next few years ATT will be distracted by "5G".

dagoof

Teacher

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23 Messages

2 years ago

 

@kevink wrote:

Hopefully they will support it someday, but I don't expect it to be anytime soon since it currently isn't supported on Postpaid.

 

And in the next few years ATT will be distracted by "5G".


 

AT&T may also be distracted by customers porting their numbers out to carriers that listen to their customers and provide more for the money.

Contributor

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3 Messages

2 years ago

Right? Unfortunately, I haven't found another service that supports it either.  My office just moved buildings and I get crap cell coverage inside the new building so WiFi calling is now essential. I may just switch to another carrier's prepaid account to see if I get better reception, even without WiFi calling

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