Get our NEW Unlimited MAX plan with 25GB hotspot data, 5G access, 100GB cloud storage, and more for $55/mo.!
jswartz4's profile

New Member

 • 

1 Message

Monday, March 20th, 2023 1:34 AM

why didnt my plan renew

i put in the 65 dollars for my account and it says i owe nothing but my plan was cancelled

Community Support

 • 

232.7K Messages

1 year ago

We understand the urgency and importance of making sure that your PREPAID account, auto-renews properly, jswartz4.
 
We want to turn your experience around, because we value your time greatly. Let's meet in a Direct Message on this together, so we can review your current plan, research as to why your plan appears cancelled and take the proper steps for a positive resolution. Please check your Direct Message inbox (it's the chat icon next to the bell icon in the upper right corner of the Forums).
 
We look forward to stepping in to help. Thanks for reaching out to AT&T Community Forums!

 

Nelson, AT&T Community Specialist.
Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.