why didnt my plan renew

i put in the 65 dollars for my account and it says i owe nothing but my plan was cancelled

Responses

ATTHelp

Community Support

•

215.6K Messages

3 months ago

We understand the urgency and importance of making sure that your PREPAID account, auto-renews properly, jswartz4.

We want to turn your experience around, because we value your time greatly. Let's meet in a Direct Message on this together, so we can review your current plan, research as to why your plan appears cancelled and take the proper steps for a positive resolution. Please check your Direct Message inbox (it's the chat icon next to the bell icon in the upper right corner of the Forums).

We look forward to stepping in to help. Thanks for reaching out to AT&T Community Forums!

Nelson, AT&T Community Specialist.

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