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2 Messages

Wed, Sep 16, 2020 2:51 PM

UNABLE TO DO INITIAL SETUP OF VOICEMAIL BOX

 I am unable to set up/ create the voicemail box. I have an unlocked Consumer Cellular Motorola E6. The AT&T Store successfully installed and activated my AT&T Prepaid SIM card. I am on the $50/month plan which does include Voicemail, and all permissions have been granted to the app. The AT&T store manager AND three AT&T Prepaid Customer Service agents have not been able to help and I have spent over two hours holding for regular AT&T cust. service which never answered. When I dial either "1" or activate Visual Voicemail on the app, either way I get this message: "That voicemail box has not been set up, goodbye" and it disconnects. Why can I not create a VoiceMail box?  Is the E6 not a compatible device for voicemail?

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ATTHelp

Community Support

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136.8K Messages

a month ago

Hello @GoPhoneNightmare,

 

Thank you for reaching out to us. To ensure you get the assistance that you need as quickly as possible, we encourage you to contact our AT&T PREPAID support team at 800-901-9878. Hope this helps!

 

Sean, AT&T Community Specialist

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*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

New Member

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2 Messages

a month ago

Hi, perhaps you missed that part in my question. I have already spent an hour with an AT&T store manager who told me to call AT&T Prepaid Customer Service. I called them and they spent another 45 minutes going through their Help Script Procedure before admitting they didn't know what was wrong, and they escalated me to the "next level" - which was simply dumping me back into the AT&T main Customer Service tech support line. I waited on hold for 1hr15minutes and was then disconnected. 

 

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