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Thu, Sep 17, 2020 8:20 PM

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My photo text messages will not download and I am unable to send pictures through text messages. I just switched over to at&t and brought my phone and phone number over.

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ATTHelp

Community Support

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136.8K Messages

a month ago

Hi @MissChurch

 

Thank you for reaching out to us. We'll be happy to look into this for you.

 

What kind of phone do you have? Have you ever been to send/receive pictures in text messages since coming to AT&T? When you ported your phone over, did you ever reset the device APN settings? Are you having any other issues with your phone? With more details, we'll have a better idea of how to proceed.

 

Darais, AT&T Community Specialist

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