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G

New Member

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1 Message

Sat, Aug 1, 2020 3:59 PM

Switch from monthly prepaid to 12-month prepaid

I'm looking in to switching from my current monthly prepaid plan to a newer 12-month prepaid plan. The issue is that my prepaid account portal doesn't seem to show any plans outside of other monthly prepaid plans. I tried to just go through the process of purchasing the 12-month prepaid plan separately but when I reached a page to check if I could keep my existing number it said that it was not possible to keep my number because it is already associated with AT&T.

There must be some way to switch from a monthly prepaid plan to a 12-month prepaid plan without changing my number and without having a gap in service...right?

Responses

Constructive

Employee

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12.6K Messages

10 days ago

12 month 300 dollar plan is for new customers not existing customers. It requires a new number or porting in a number from a competing carrier

(edited)

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sandblaster

ACE - Expert

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40.3K Messages

10 days ago

There must be some way to switch from a monthly prepaid plan to a 12-month prepaid plan without changing my number and without having a gap in service...right?

As noted, the 12 month plan is only for new activations. The only way to get it and keep your number is to port your number to a different carrier, then port it back.

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*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

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