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C

New Member

 • 

1 Message

Thu, Apr 9, 2020 5:52 PM

Suspend att account

Hey, my phone was stolen and I believe who ever stole it changed my prepaid pin, is there any way I can deactivate my phone, because I do not wish to pay for a plan someone else is using.
sandblaster

ACE - Expert

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54.5K Messages

2 y ago

Without your pin or phone, you can’t access your account or change your pin. You need a replacement SIM card and phone to be able to get back into your account. You will need to go to an ATT corporate store and provide whatever proof is needed to show it’s your account. Otheraise, the only other way would be to call and without being able to prove it’s your account, calling won’t help. If you have autopay, you may want to cancel the card used for autopay. If you use your number for secondary authentication on other accounts, you either need to change those accounts or recover your phone number as soon as possible.

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