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abcdef0105's profile



1 Message

Monday, July 1st, 2019 8:24 PM

SIM card not delivered


I bought a SIM card online but it wasn't delivered because they said they got a wrong address (I put in the address I get mail at all the time). It's been more than two weeks now, and I can't get the SIM card shipped back again, or a refund. Tried to contact At&t support, but they can't help me. Also tried prepaid department number but couldn't get an agent on the phone. Don't know what to do next.. Do someone has any info or experience with similar situation?

Community Support


221.1K Messages

4 years ago

Let's look into that for you, @abcdef0105!


I'm sending you a Private Message (PM) which you can find by clicking the Forums Inbox (envelope icon) in the banner. Please respond to the message from ATTCares and verify your requested account details so we may review your case.

I look forward to assisting you.

Lar, AT&T Community Specialist

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