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1 Message

Mon, Aug 3, 2020 10:00 PM

Request for canceling a prepaid plan from another country

Hello everyone! 


I needed to leave country for work immediately, i wasnt able to cancel my plan before my flight. It seems like i will be abroad for 4 months and i would like to cancel my plan. I couldnt find a e-mail adress to discuss this issue, and cant call yet because my local number hasnt been activated. How would i approach on that? Desperately need help. Thank you in advance! 


ACE - Expert


55.3K Messages

1 y ago

To cancel prepaid, just stop paying. If you need to stop autopay and can still access your account, log in and turn autopay off. However, account access is blocked from most locations outside of the US. Your only options to stop autopay without account access are to call the international support number or cancel your credit or debit card that is used for autopay. A possible workaround for account access is to use a VPN connection to a US based network or have someone you know and trust in the US login and do it for you.

Prepaid Support for travel abroad


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