Get Unlimited Talk, Text, & Data for $40/mo. when you sign up for AutoPay. Plus, Mexico & Canada included!

New Member


1 Message

Thursday, October 7th, 2021 9:50 PM

Renewing a PREPAID AT&T plan


My unlimited plus monthly plan was expired because I didn't pay at the due time. When I logged in my prepaid account, I paid and now the money is in my account balance. I would like to renew the plan, and I tried changing my plan to the same one so it can withdraw from my account balance, but when I click on the plan's option, nothing comes up that shows my I can change it.

It still shows it as my plan. 

What Should I Do? 

Thank you.

Accepted Solution

Official Solution

ACE - Expert


64.7K Messages

3 years ago

You don’t need to do any plan changes to renew your plan. It will renew automatically if the account balance is sufficient to renew it. If it hasn’t renewed, that would mean your payment wasn’t enough. If you normally get an autopay discount, you likely lost that discount. Make an additional payment to cover that discount and your plan should renew.

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.