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KamP's profile

New Member


2 Messages

Sunday, March 26th, 2023 5:55 AM

Purchasing an e sim

When i try to purchase a prepaid e sim, when i try to checkout, it shows me this(image below). I've selected a plan though and it still shows me this.

ACE - Sage


117.1K Messages

1 year ago

If you selected a plan it should show in your cart at checkout and it does not

Community Support


231.5K Messages

1 year ago

We understand the urgency and importance of making sure you purchase your PREPAID eSIM successfully, KamP.


Special thanks to our ACE, formerlyknownas for their quick response and expertise.


This is not the experience we want you to continue to have, so we want to step in to help. Let's meet in a Direct Message on this together, so we can review your account, determine which PREPAID plan you have and take the proper steps for a positive resolution. Please check your Direct Message inbox (it's the chat icon next to the bell icon in the upper right corner of the Forums).


We look forward to hearing back from you. Thanks so much for reaching out to AT&T Community Forums!


Nelson, AT&T Community Specialist.
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