Announcements
Don’t miss your chance to add AT&T Protect Advantage. Peace of mind, starting at $15 per month. Open enrollment ends 3/31. See all protection plans.

New Member

 • 

1 Message

Tue, Jan 21, 2020 2:46 PM

Prepaid

Hi AT&T team,

I would like to cancel my prepaid AT&T because I am not in the US any longer. The issue is that I cannot log in to the prepaid management site because I do not have the 4 digit password. I cannot take a new one because I am in Europe and I cannot receive messages through the AT & T number (it is not connected to the network since I am in Europe). Do you have any suggestions?

Thanks,

Adrian

Responses

Accepted Solution

Official Solution

sandblaster

ACE - Expert

 • 

34.4K Messages

4 weeks ago

To cancel prepaid, just stop paying. If you need to stop autopay, your only options from abroad are to call or cancel your credit card. If you call, call the international support number.

Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
mobilemax

Employee

 • 

796 Messages

4 weeks ago

Hello,

Contact AT&T to end autopay and it will shut off he line and charges at the of the current pay period. For abroad calls:

For questions while roaming outside the U.S., contact AT&T by calling +1.314. 925.6925, a free call from your AT&T wireless phone, 24 hours a day, 7 days a week”

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.