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EmielWinkelmolen97's profile

New Member

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2 Messages

Saturday, November 12th, 2022 4:40 PM

Prepaid sim used for hotspot

I recently setup a prepaid pin with a $55/50gb plan to use with my hotspot but when I try to connect to my hotspot an internet browser pops up saying I do not have any data on the sim card. When I try to log in to my account it says it sent a temporary pin in a text message but my hotspot obviously cannot receive text messages. How can I access my account if I cannot receive the temporary password on my hotspot?

Accepted Solution

Official Solution

Community Support

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229.4K Messages

1 year ago

Hello EmielWinkelmolen97

 

To view messages and notifications from your Net-gear Hotspot Router, you can follow these steps:

  1. Access the Nighthawk homepage, enter your Username and Password, then click Sign IN. ( Note: Ensure that your device is connected to the Netgear Nighthawk's WiFi's network.)
  2. Scroll to the bottom of the page to view messages. Click the X Icon next to the desired message to delete. ( Note: You will be prompted to select Yes to confirm)
  3. Click the Notification Icon in the top right corner of the page to view notifications. ( Note: Click the X Icon to dismiss notifications.) When you receive a a message or notification, a notification screen will appear on your Router.

If you continue to have issues with you Netgear hotspot router, you can visit our Netgear Troubleshot & Resolve Article  for additional information.

 

We hope this information helps resolve your inquiry!

And you have a great day!

 

Carlton, AT&T Community Specialist

Community Support

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229.4K Messages

1 year ago

Hello, @EmielWinkelmolen97! We want to help you connect to your AT&T Prepaid Hotspot!

 

We do need a few more details to provide you the most accurate information like when asked to send the temporary pin does it also provide the option to send it to your email address? Did you also purchase a device for the prepaid mobile hotspot?

 

If you do have a prepaid mobile hotspot device, to connect other Wi-Fi capable devices to the internet:

  • Press and hold the power button for two seconds on the Wi-Fi-capable device you want to connect and then open your Wi-Fi / network connection manager.
  • Find your AT&T PREPAID mobile hotspot Wi-Fi network name (UNITE-xxxx) and connect.
  • Enter your AT&T PREPAID mobile hotspot Wi-Fi password. It's displayed on the screen of your mobile hotspot.
  • Launch your internet browser.

We look forward to your response and welcome any other questions you may have.

 

Rachel, AT&T Community Specialist

New Member

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2 Messages

1 year ago

There is not an option to send the temporary password to an email. Both options send a text message to the phone number related to my hotspot which I cannot get because my hotspot does not receive text messages.

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