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Contributor

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1 Message

Tue, Nov 12, 2019 5:08 PM

Prepaid : says balance is too low and there is $10 on it !

Hello,

I have a prepaid plan (25c a minute).

When I want to make a call it says "balance is too low" but there is $10 on the account !

Does anybody knows how can I fix that issue ?

Thanks !

Flora

Responses

Brand User
ATTHelp

Administrator

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108.6K Messages

3 months ago

Hello @floragremaud,

 

We'd be more than happy to take a closer look into why you're unable to make phone calls. We'll be sending you a private message to request account information shortly.

 

Sean, AT&T Community Specialist

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

New Member

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1 Message

I am also getting this message with the same phone plan:

I have a prepaid plan (25c a minute).

When I want to make a call it says "balance is too low" but there is $8 on the account !

Can you help me with this ?

Kind regards,

Melisa