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Kyle_B's profile

New Member


1 Message

Tuesday, March 21st, 2023 4:36 AM

Prepaid plans

I am trying to upgrade my phone service plan online and I need help. Can anyone please help me???

Accepted Solution

Official Solution

Community Support


229.8K Messages

1 year ago

We're here to assist you with upgrading your prepaid plan @Kyle_B.


You can sign in to your account to change your prepaid plan. We have different prepaid plans you can choose from. For a limited-time offer you can go unlimited and get free 5gB hotspot for $50 a month when you order online. You can also check out more of our prepaid plans by going on our website and selecting prepaid plans.


Let us know if you need additional assistance. 


Marilyn, AT&T Community Specialist

ACE - Sage


116K Messages

1 year ago

What kind of help? You haven't said what sort of problem you might be having or what sort of help you need. This is not live chat it's a forum which means you're supposed to post your problem with some details and then someone can provide some information to help you

First and important:  are you close to the end of your 30-day cycle?  Prepaid does not prorate. So if you change your plan in the middle of your 30-day cycle your existing plan terminates and you have to pay for the new plan in full in order to change service plans and resume service.

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