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iyf1204's profile

Contributor

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1 Message

Thursday, August 8th, 2019 6:41 PM

prepaid plan

I have used a $45 monthly plan with autopay. I had to go back to my country during summer vacation, so i canceled the autopay not to make any payment. I stayed in the country for about 3 months and came back yesterday. Do you think the plan is still available if i pay? and my balance expiration is gone. what is that? what happens to the account after that date?

ACE - Sage

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116.1K Messages

5 years ago

Your account is closed if the balance is $0 for 60 days

 

ACE - Expert

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64.7K Messages

5 years ago

Your account is probably closed. A prepaid account is automatically closed if the account balance is $0 for more than 60 days after your plan expires. If you’ve been gone 3 months, you probably exceeded that 60 day threshold. If your account was still open, you would still have the $45 plan. You will need to open a new account with a new SIM card and new number. The $45 plan is no longer available. The $50 plan gives you 8GB and with autopay you get a $10 discount, so it basically costs the same as what the $45 plan was on autopay.

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