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Thu, Oct 29, 2020 10:10 AM
I'm using the Prepaid plan and i'm not in US right now. Can i pause my plan for several months?
2 y مضت
ACE - Expert
No, you can not pause your plan for several months. A prepaid account is automatically closed if the account balance is $0 for more than 60 days. What you can do is change to a pay per use plan so you aren’t charged and refill your account sufficiently to keep it open until you return. A $100 refill is good for a year. That $100 will still be there to use when you return.
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Thanks, that is really helpful
i need my account to stay suspended until i get back in the us. maybe the 1st of jan. 2021. i paid my bill up and would like to know how to keep it suspended or cancel it all together. i'm a merchant marine, any suggestions on this matter would be great.
I am trying to find out how to suspend my account. I am in Australia and had paid the $100 to keep my number. I will not be coming back to the US for some time due to Covid. What do I do? My payment is up in a couple of days. It has been hard to find where to post.
I followed sandblaster's instructions (change to a pay-per-use plan and put $100 on the account) that a At&T customer support representative just confirmed is supposed to work.
I put more than $100 on my account in the beginning of April. When I recently tried to login, it said that my account got closed. The aforementioned customer support representative told me that there's no way for AT&T to re-activate my account meaning that I lost more than $100. The worst thing though is that she also mentioned that other people even lost $200 or more which is outrageous.
How can we improve?