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Mon, Oct 19, 2020 5:53 PM

Prepaid not working

My sim card for the prepaid $75 plan just came in the mail for my new phone i am picking up on friday, so i tried to put it in my current one just to test it and it said i cannot make calls from this line, also the data isn’t working, so i called the 611 number and it basically said i needed to pay for it, but i’m pretty sure my dad did at checkout. What do i do ???



ACE - Expert


49.2K Messages

7 m ago

A plan was probably not paid for at checkout. You must select a plan to order a phone and SIM card but I’m pretty sure you don’t pay for it at that time.

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