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jscott22's profile

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1 Message

Tuesday, April 25th, 2023 1:03 PM

Prepaid account

Why does my prepaid account say I still owe when i have made several payments?

'

Accepted Solution

Official Solution

ACE - Sage

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117K Messages

1 year ago

It doesn't.  Prepaid does not have a bill. But it does let you know when you have made a refill amount. What puzzles me is that you may have made more than one refill. Please log into your account and check your payment history. And by that I mean both of your payment method and your prepaid account.

FYI if you have service, your payment did process successfully.

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