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New Member


2 Messages

Wed, Apr 29, 2020 7:07 PM

Pre paid Plan phone

I want to cancel the service, my question is.. If I stop paying the plan, is it automatically canceled? or do u need to cancel my account? Im not longer living in the United States and I will not longer use that cell phone.

Accepted Solution

Official Solution




28.6K Messages


just stop paying and the account will cancel

New Member


2 Messages

thanks 🙏

New Member


1 Message


I want to cancel.my plan 

I have pre-paid autopay

What do I do?

Cannot find how to do it anywhere on your site. 

At purchase they said I would be able to

Please help


ACE - Expert


58.7K Messages


@Chavak Log into your prepaid account. You turn autopay off there.


Community Support


195K Messages


Let's show you how to cancel your AT&T PREPAID service @.


If you don’t make any payments (refills), your AT&T PREPAID service shuts off 60 days after your balance expires.


You'll want to de-enroll from AutoPay.


Also, if you have any third-party service subscriptions. They won't automatically end when your service does. You'll have to cancel them separately.


We wish you the best on your new journey!


Remember you're always welcomed back.


Thank you for contacting AT&T Community Forums.


Jonye, AT&T Community Specialist

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