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New Member

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1 Message

Thu, Jul 9, 2020 3:51 PM

Please help me with my prepaid card

I need to cancel my prepaid card, but I am not in US, so I can’t receive any message from you by phone.

Responses

OttoPylot

ACE - Expert

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12.2K Messages

a month ago

This is not an official AT&T Support forum. It is for customers helping customers only. You'll need to contact AT&T directly.

Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Constructive

Employee

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12.4K Messages

 

Accounts are blocked from access outside of the US and don't roam out of the US except for a couple countries, if on auto pay your only option is to call the international support number or cancel your credit or debit card that is used to pay your phone A possible workaround is to use a VPN connection to a US based network or have someone you know and trust in the US login and do it for you.

 

Pre paid Support for travel abroad

 

+1.408.962.1025

 

Post Paid Support for travel abroad

 

+1.314.925.6925

 

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