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New Member


1 Message

Thu, Jul 9, 2020 3:51 PM

Please help me with my prepaid card

I need to cancel my prepaid card, but I am not in US, so I can’t receive any message from you by phone.



ACE - Expert


12.2K Messages

a month ago

This is not an official AT&T Support forum. It is for customers helping customers only. You'll need to contact AT&T directly.

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*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.



12.4K Messages


Accounts are blocked from access outside of the US and don't roam out of the US except for a couple countries, if on auto pay your only option is to call the international support number or cancel your credit or debit card that is used to pay your phone A possible workaround is to use a VPN connection to a US based network or have someone you know and trust in the US login and do it for you.


Pre paid Support for travel abroad




Post Paid Support for travel abroad




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