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2 Messages

Thursday, December 2nd, 2021 6:58 AM

Plan switch

Ebb program plan switch I enrolled in the 40 dollar a month plan and meant to do the 65 can I switch them now  and not lose my ebb benefit 

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Official Solution

Community Support


232.3K Messages

2 years ago

We're here to provide more information about switching your PREPAID EBB plan @Shaeboat25.


We suggest that you switch your EBB prepaid plan at the end of your 30 day monthly plan. If you switch before then, you will lose any payment that has been made for that month and will be charged an additional monthly plan at full price. 


If you need further assistance you can reach out to our team who handles this by dialing (866) 986-0963.


We hope this helps! Thank you for contacting AT&T Community Forums.


Samantha, AT&T Community Specialist

ACE - Sage


117.8K Messages

2 years ago

@Shaeboat25  read At&t reply carefully.  If you switch your plan before your 30 days are up, you will lose your current plan and have to pay out-of-pocket just start the $65 plan.  Switch when your 15 gigs runs out, or day 28/29

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