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Payments
I need to renew my AT&t plan for my prepaid device on November 8th 2020 but that was yesterday now I've got $35 I've added to my account but it won't let me switch over and renew my plan how is that
New Member
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1 Message
I need to renew my AT&t plan for my prepaid device on November 8th 2020 but that was yesterday now I've got $35 I've added to my account but it won't let me switch over and renew my plan how is that
sandblaster
ACE - Expert
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64.7K Messages
3 years ago
What do you mean by switch over? If the payment is enough to pay for your plan, it should renew automatically. Try power cycling the the phone.
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ATTHelp
Community Support
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231.2K Messages
3 years ago
Hi @Jhuffy,
Thank you for reaching out. We want to take a closer look into this for you.
Concerning your $35 prepaid plan, the error may be due to insufficient funds because of some taxes and fees. We recommend to add $5 to your balance and try again.
Let us know if this helps.
Doyin, AT&T Community Specialist.
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