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J

New Member

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1 Message

Mon, Nov 9, 2020 6:42 AM

Payments

I need to renew my AT&t plan for my prepaid device on November 8th 2020 but that was yesterday now I've got $35 I've added to my account but it won't let me switch over and renew my plan how is that

Responses

sandblaster

ACE - Expert

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46K Messages

2 months ago

What do you mean by switch over? If the payment is enough to pay for your plan, it should renew automatically. Try power cycling the the phone.

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Brand User
ATTHelp

Community Support

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144.8K Messages

2 months ago

Hi @Jhuffy,

 

Thank you for reaching out. We want to take a closer look into this for you.

 

Concerning your $35 prepaid plan, the error may be due to insufficient funds because of some taxes and fees. We recommend to add $5 to your balance and try again. 

 

Let us know if this helps.

 

Doyin, AT&T Community Specialist.

 

 

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joey2007ua

Voyager

 • 

204 Messages

2 months ago

Concerning your $35 prepaid plan, the error may be due to insufficient funds because of some taxes and fees. We recommend to add $5 to your balance and try again. 

I'm disappointed that there isn't an emoji that properly displays my frustration with ATTHelp responses.  

If someone purchased a $35 card in a store, they paid the additional taxes in the store.  If they logged into their account and made a $35 payment, they are also charged the additional taxes at checkout.

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