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Sun, Nov 8, 2020 7:12 PM

New Plan Cancelled before I can start

Hi!  We had ordered a prepaid plan online but is was cancelled in whole after aday or so.  There was no information on why or who we could contact. I tried calling but was stuck for 45mib with regular service who transferred me to auto line which proceed to hang up on me.  Not sure if we should try again and hope for the best or try another service at this time.

Having been a long time no issue At&t customer for over 15years with my previous plan, I never expected this. Never had anything but good considerate things to say about At&t. But this mess does not make At&t sound good.

Any suggestions or help would be greatful.


Brand User

Community Support


144.7K Messages

2 months ago

Hi @jm_perreault13,


Thank you for reaching out. We want only great experience for you and are more than happy to look into this for you.


We recommend you try your order once again and ensure you provide an email address that is easy for you to access so you can verify some information as will be required. If you experience another glitch, please talk to our eCommerce department on 866-267-4510.


Please reach back if you need further assistance.


Doyin, AT&T Community Specialist.

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