My messaging add ons keep disappearing, and I'm not getting my money back.
Just switched from Nokia 3310 reboot to an unlocked Moto e6.
I'm on the 25 cents per minute plan, and I usually buy the 200-message add on along with it.
I'd just bought another add on the day before I switched phones. After taking the SIM card out of my Nokia, putting it in the Moto e6, and updating my account with its IMEI, everything seemed to work fine.
And then I noticed that when I went to check my Prepaid account, the message add ons were literally gone. And I was being charged for each text.
So I tried buying them again because I figured that maybe it was just that I'd switched phones.
Nope. The messages vanished again. Ten dollars down the drain unless I can get a refund.
I have not found a single person with this problem. I've read about the data add ons not working, but never text messages.
Is it because I've switched from a "basic messaging" phone to a smartphone?