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Cluck22's profile

New Member

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1 Message

Monday, June 27th, 2022 4:26 AM

International prepaid plan

I am in Panamá and am unable to connect to any towers or use my phone! I have purchased the international plan. Can someone please help me 

Accepted Solution

Official Solution

ACE - Expert

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64.7K Messages

2 years ago

@Constructive is correct, prepaid does not roam in Panama. The international travel add-on only works on these countries:

AT&T PREPAIDSM International Travel Add-On
 

Countries

Andorra

Anguilla

Antigua

Barbados

British Virgin

Cayman

Dominica

England (U.K.)

France

Grenada

Germany

Gibraltar

Great Britain (U.K.)

Ireland

Italy

Jamaica

Montserrat

Northern Ireland (U.K)

San Mario

St. Kitts/Nevis

St. Lucia

St. Vincent

Scotland (U.K.)

Spain

Turks and Caicos

United Kingdom

Vatican City

Wales (U.K.)

Former Employee

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32.9K Messages

2 years ago

not sure if prepaid roams in panama. @sandblaster @formerlyknownas  ?

ACE - Expert

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64.7K Messages

2 years ago

If you bought a different prepaid international plan, those plans are only for international calls from the US.

ACE - Professor

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3K Messages

2 years ago

Prepaid does not roam in Panama. Roams in Canada, Mexico, certain European countries and a few Caribbean countries. Link below shows coverage. 

https://www.att.com/maps/wireless-coverage.html?tab=prepaid

Community Support

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231.5K Messages

2 years ago

Hello @Cluck22, we understand the importance of staying connected while traveling abroad. 

 

In addition, to the information provided by @formerlyknownas. The Prepaid International roaming option is not available in Panama. Check out a full list of countries that are included in the add-ons as well as the pay per minute rates.

 

If you still have questions about your Prepaid Traveling plan,  to best serve you while out of the country; please call +1.314.925.6925 (free from device). Thank you for reaching out to AT&T Community Forums. 

 

Alasani, AT&T Community Specialist  

Former Employee

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32.9K Messages

2 years ago

Alasani you need to update your copy and paste, @formerlyknownas hasnt responded to this thread and the pay per use plans were retired 

ACE - Sage

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117.2K Messages

2 years ago

🧚🦸🧞

I'm everywhere.  Even when I'm not.

😂🤣😂🤣

ACE - Expert

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64.7K Messages

2 years ago

@Constructive In fairness, ATTHelp said “pay per use rates”, that’s not the same as pay per use plans. You still pay by the minute for international calls from the US unless you have an international calling plan. Of course, that has nothing to do with the OP’s question.

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