International plan add on

1.  Are you postpaid or prepaid?
2.  What is the make and model of your phone?  
3. Have you powered off/on your phone since arriving. 

1. I’m prepaid;

2. I have iPhone 13 mini;

3. Yes, and I even removed the SIM card and put it back in my phone.

Was the plan you purchased the $35.00 per week prepaid international travel plan? You have to add funds after adding it to your prepaid plan. 

https://www.att.com/support/article/wireless/KM1387490/

What do you mean “add fundamental”? Yes, I purchased the $35 per week but it is not showing that I have this plan, even though it shows that I paid for it. This is so frustrating.

What do you mean “add fundamental”?

It was supposed to be “add funds” which it now is since he edited it. Obviously if your account is not showing that you have the add on, that’s why you aren’t getting service. Other than calling customer support, about the only thing you can do is attempt to purchase it again.

Oh thanks! That makes more sense! But I did buy the service yesterday, they charged my account and it was showing the travel plan until yesterday. Now it only shows the payment on my account history but doesn’t show the travel plan anymore. I don’t want to try adding it again because it will charge my card again and it will probably not work either 🙄

Is your normally monthly plan active? If it expired and wasn’t renewed, I believe that would explain it. Your normal monthly plan must be active for the add on to work.

Yes, it is. I paid it in October for the whole year!

Hello, @Raquelbm. Thank you for making us aware of this situation with your prepaid international plan not working while you are traveling abroad.

For questions while roaming outside the U.S., contact AT&T International support by calling +1.314.925.6925, a free call from your AT&T wireless phone, 24 hours a day, 7 days a week.

Thank you for using AT&T Community Forums!

TT, AT&T Community Specialist