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moiqbal's profile

1 Message

Monday, September 25th, 2023 2:38 AM

International day pass for prepaid plan customers

Do you have a plan to prepaid customer to add international roaming?

I found an ATT plan for prepaids; however, it is good for very limited number of countries.

We are traveling to Israel, United Arab Emirates, Jordan and Pakistan. What plan should we add with our prepaid plan so that the phone works in the countries noted. 

Accepted Solution

Official Solution

ACE - Sage

 • 

118.2K Messages

9 months ago

There is no option for roaming in those countries with AT&T prepaid. Unlock your phone and purchase local service.

AT&T prepaid currently only has roaming agreements with a limited number of countries as you have discovered.

https://www.att.com/prepaid/static-pages/intl-travel-add-on/

You should also note that several of the countries you are visiting prohibit the use of Wi-Fi calling. So even connected to Wi-Fi you will not be able to use your AT&T prepaid SIM to make or receive phone calls via Wi-Fi calling or even receive text messages via Wi-Fi.  

International day pass is only available for postpaid customers. Postpaid customers may not be allowed to roam access for the first 60 days after their account has opened.  

The additional cost of roaming with postpaid relies on you being able to pass a credit check and having sufficient credit limit with att to cover the potential $100 additional each bill cycle that roaming out of the USA will cost

Community Support

 • 

232.8K Messages

9 months ago

Hi @ moiqbal, we’re here to provide you the information you need regarding the International day pass for prepaid plan.

Special thanks for our ACE, @formerlyknownas for their quick response and expertise.


Here’s how to add the International Travel Add-on:

By text
Buy the add-on by replying to the text you get from us when you reach your destination.
Make sure you have funds in your account to complete the purchase

Online
Already traveling and want to get the add-on? Connect to Wi-Fi® to make your first purchase.

  1. Sign in to myPrepaid.
  2. Select Add-Ons.
  3. Scroll to International Travel Add-On and follow the prompts.

By phone

  1. Call 611 for free from your AT&T Prepaid phone.
  2. Say Manage my plan, then Make changes to plan and package, and then International.
  3. Follow the prompts.

 

Review our international calling and list of countries.

 

If you have any other questions, please let us know! We're happy to assist you. Have a great day!

 

Thanks for contacting our AT&T Community!

Antony, AT&T Community Specialist

 

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