impossible to activate BYOD $300/1yr 8GB prepaid plan

Hi there @RagtimeTime,

Thank you for bringing this to our attention!

When purchasing the promo plan, you're supposed to be charged the $300 prepay fee. If you only paid for the SIM card, then you would need to purchase the 8GB Promo Plan.

Hope this helps!

Chasidy, AT&T Community Specialist

I did select the promo plan (I recall it saying before I checked out that the plan was not eligible for autopay).  Ultimately when my order went through, I was only charged for the SIM, so I assumed the $300 charge would be incurred when I activated the SIM and the plan.  Now I have a SIM that I cannot activate that plan on, and I cannot order a new one because my phone number is now showing that it can't be ported (must be tied to the SIM that I have).

This was my experience, but I only got through the first 3 steps.

https://www.reddit.com/r/NoContract/comments/cvu0mr/anyone_with_the_300year_att_prepaid_plan_did_the/eyh7qmc/?context=3

I had the same exact scenario happen to me (Charged around $5 and sim sent to me. can't activate it online).

Try calling someone at 800-901-9878 to activate and purchase the plan (You will need to provide credit card again for $300+tax). 

Greetings @ragtime Time,

Thanks for providing us with that information. Have you checked your bank account to verify that you've been charged for the $300/ 1yr 8GB prepaid plan?

Also, in regards to porting your number over did you check the Number Transfer/Port Status portal. Feel free to let us know to better assist.

Jacob, AT&T Community Specialist

I too, am dealing with this issue. It is IMPMOSSIBLE to get a human on the phone to deal with this. my number is in limbo and i cannot find a straight answer to my questions! Someone please assist!

I when i checked out, it said 300 plus tax plus a sim card for my BYOD. But all i was ever charged for was the sim card. Not even a phone number for support was on the reciept. I sure would love to take advantage of this amazing offer, but when your phone tree continually hangs up on me and wont let me speak to a human, it's incredible infuriating. 

Re: impossible to activate $300/1 yr 8GB prepaid plan

I have the same terrible experience!  When I checked out, it is said $300 plus a sim card for the total expense. But when I checked my bank account, AT&T didn't charge the $300 but only charged the SIM card expense. You can never reach a human on the phone with the number provided in the prepaid card instruction, it's ridiculous!  I also tried to do live chat on AT&T, but no one shows up, everything is self-service 😞   End up, I went to two At&t stores to get help & the answers are "call the prepaid customer service line", they can do nothing about it!   So, NO ONE from AT&T can help me out!  It's very frustrated!  What number can I call to talk to a "person" in AT&T to solve this problem?  

I had this same exact problem and now that im trying to renew the plan its equally impossible already called once because their systems keeps saying it cant process payments..

I hate this company 

They equally (Edited per community guidelines) wish Direct TV now, cancelled that service as well.

Most ridiculous deal ever. My number is stuck to their stupid sim card and they don't set up your account. AT&T should be sued for playing this scamming trick. Already in touch with a (Edited per community guidelines). So frustrating.