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New Member

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3 Messages

Wednesday, July 21st, 2021 2:40 PM

I would like to make ATT prepaid temporary suspending

Hello,

I would like to schedule a temporary suspension to hold my current phone number as I'll have international travel for more than 10 months. Any solutions for this? 

I go to the ATT local store they told me to call 611 customer service. But no representative response from 611.

Anyone can help with this? 

Best regards

Accepted Solution

Official Solution

ACE - Expert

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64.7K Messages

3 years ago

What you need to do before you leave is log into your account, change to a pay per use plan and refill your account with $100. A $100 refill is good for a year and will still be there to use when you return. When you return, just change back to a monthly plan.

New Member

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3 Messages

3 years ago

Thanks for answering. My current plan is $35 per month. I checked on ATT prepaid plan and there is a "25 cent per minute" plan. For this "25 cent per minute plan", is that mean if I don't use it will not charge? SO I can switch to this plan before I leave? And I can switch back after I back to US?

Best regards,

ACE - Expert

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64.7K Messages

3 years ago

For this "25 cent per minute plan", is that mean if I don't use it will not charge? SO I can switch to this plan before I leave? And I can switch back after I back to US?

Yes to all, provided the $35 plan still exists. ATT does often change their plans.

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