Skip to main content
AT&T Community Forums

New Member


1 Message

Wed, Oct 28, 2020 8:39 PM

I opted out of autopay but still got charged

Before heading overseas (where I currently am now) I opted out of prepaid autopay so that I wouldn't be charged, alas I was still charged. How do I resolve this here as I cannot call from my mobile. 



ACE - Expert


44.3K Messages

a month ago

This forum is not customer support. Your only option for prepaid support is to call. How close to your renew date did you turn autopay off? If it was less then 2 days before the renew date, the autopay transaction was already in progress. 

Award for Community Excellence 2020 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Get started...

Ask a new question