I got tricked into a prepaid plan.

I have been with AT&T about a year, and I admire loyal customer service provided by the representatives, but on the date of 27th September 2019, I was deceived into a prepaid plan with autopay by a conniving retail sales consultant.

On the said date, I entered the AT&T retail store looking for a new unlimited data wireless telecommunication network plan. The sales consultant told me about $40 prepaid plan with autopay, that will give me unlimited data. He denied my request when I asked for the plan in printing for more information. He deluded me with false information that sounds like a perfect plan for me. I was so excited until I came home and checked online only to find out I was tricked. I feel that he took advantage of me after a long day of work on Friday afternoon.

I called 611 asking for a refund and cancel the prepaid plan that I was entered by the fraudulent service from AT&T retail store, but it was declined because the payment was made at the store. I feel like a fool trusting him. I don't even know if honesty is in AT&T corporate ethics. I hope somebody will reach out to me in order to investigate this matter and make sure such an incident is not repeated.