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Sun, Oct 25, 2020 4:10 AM

I don't have 5G on my iPhone 12 Pro

So I'm on prepaid, I upgraded to the $75 plan to get 5G, My area does have 5G available. After activating phone I didn't notice 5G only 5Ge. I went to my settings under roaming I should see the 5G option, I only see LTE and 4G, Searching around other forums most that got the phone needed to call their provider to update the SIM and IMEI number on their accounts. I did that with a rep today, I rebooted phone, this was 8 hours ago, I still don't have the 5G option on my phone under the roaming settings. Not sure what else I can do? Anyone else have that problem? Thanks 

And yes I tried updating my phone via the prepaid account management site but it just errors out everytime

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ATTHelp

Community Support

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140.5K Messages

a month ago

Thank you for reaching out @RichardCard82.

 

We understand and are here to help with your iPhone 12 5G concerns.

 

Please let us know when you made the switch to the $75 PREPAID Unlimited plan. We want to make sure that you aren't within a switch delay.

 

We would also like to know your zip code in order to move forward.

 

Thank you for your time and patience.

 

Vincent, AT&T Community Specialist

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New Member

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1 Message

8 days ago

I’m experiencing the same thing updated my sim card info still no 5G option...

New Member

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14 Messages

7 days ago

1) Do you have Dual-Sim on your phone? If you do, 5G does not work. You must turn off the other line for 5G to work on your AT&T line.

2) If Dual-Sim is not your issue, I had an experience that might help. I upgraded to the $75 plan to have 5G and it started working as soon as I did that. But because of a different issue, I had to go to an AT&T store and change the eSIM card I used for my line. And then I lost 5G and there was no way to bring it back. So I changed the eSIM once again and got 5G back. I believe there are some eSIMS that are preventing 5G from working.

(edited)

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