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1 Message

Mon, Apr 5, 2021 9:06 PM

I chose the wrong plan and put my pin number in and I want to change plans with my prepaid card

When they gave me the choice to activate there wasn't a choice for 50 dollars so I chose 65 and i switched to 40 but it's not letting me use the same pop in number how can i get my money back on the card so i can do the 40 plan.

Responses

Constructive

Employee

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20.3K Messages

2 m ago

Prepaid? Unfortunately switching plans like that usually means you lose the money and prepaid doesn’t refund 

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sandblaster

ACE - Expert

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49.9K Messages

2 m ago

Presuming you mean a $50 prepaid card, $50 isn’t enough to pay for the $65 plan, so that $50 should not have been used. It should still be on your account. What does your prepaid account show? Once applied to your account, you can’t put the money back on the prepaid card.

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