Skip to main content
AT&T Community Forums
The epic new Samsung Galaxy S21 5G is available for preorder now!

New Member


1 Message

Fri, Nov 6, 2020 1:34 AM

I, also, never received my reward card

I switched from Sprint to ATT, and was promised a $250 visa reward card for switching. There terms said I needed to have three billing cycles and it would be 6-8 weeks from that third month. It's been 12 weeks since my 3rd billing cycles and Ive been calling every day to see what the hold up is. Its not fair for them to bring in customers based on a promotion and not fulfill it. I have checked the rewards website, and yet it says it can't be found.. 


Brand User

Community Support


144.8K Messages

3 months ago

Hello @shammyj97,


Thank you for reaching out to us. For inquiries about redeeming your rewards card, you'll need to contact our Reward Center at 800.288.9983. They can be reached Monday through Friday, from 7 a.m. to 7 p.m. (CST). Hope this helps!


Sean, AT&T Community Specialist

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Get started...

Ask a new question