5GB of Hotspot Data With an Unlimited Plan
SHUSHU-93's profile



3 Messages

Wednesday, May 29th, 2019 7:43 AM

How to reset my multi-line account

I tried to set up my multi-line account today. However, because of some reason, I change my account to an individual account.

Could I reopen a multi-line account? Or I need to wait for another 30 days to change the account setting?

Accepted Solution

Official Solution


Community Support


210.2K Messages

4 years ago

Hello @SHUSHU-93,


We can definitely assist you with converting back to a Multi-Line account. You can Learn how to start an AT&T PREPAID Multi-Line account here. Please let us know if you're having any issues with converting back to a Multi-Line account, after following the steps at the link provided. We look forward to hearing back from you.


Sean, AT&T Community Specialist



2 Messages

4 years ago

I am having the same problem...i tried the steps above.


This is the message I get...


"Looks like you have already created or joined a Multi-Line account in the past 30 days, please wait and try again. Visit HERE for more information."

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.