Contributor
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3 Messages
How to reset my multi-line account
I tried to set up my multi-line account today. However, because of some reason, I change my account to an individual account.
Could I reopen a multi-line account? Or I need to wait for another 30 days to change the account setting?
Accepted Solution
Official Solution
ATTHelp
Community Support
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210.2K Messages
4 years ago
Hello @SHUSHU-93,
We can definitely assist you with converting back to a Multi-Line account. You can Learn how to start an AT&T PREPAID Multi-Line account here. Please let us know if you're having any issues with converting back to a Multi-Line account, after following the steps at the link provided. We look forward to hearing back from you.
Sean, AT&T Community Specialist
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timbrown71
Contributor
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2 Messages
4 years ago
I am having the same problem...i tried the steps above.
This is the message I get...
"Looks like you have already created or joined a Multi-Line account in the past 30 days, please wait and try again. Visit HERE for more information."
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