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Drewmcg

Tutor

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19 Messages

Fri, Jan 10, 2020 4:48 PM

How long have to leave AT&T in order to transfer same number back to AT&T and have them consider it "new service" or "new line"?

I recently left AT&T post-paid (many years a customer) to Verizon prepaid, expressly for the purpose of (eventually) transferring back to AT&T in the future and qualifying for its one-year, $300, 8gb/mo plan (with unlimited calls and texts in U.S., Canada, and Mexico; and mobile hostspot included).

Question: How long before I can switch back and qualify? I read somewhere six months, but cannot find a definitive answer. Speculation is not really helpful . . . .

BTW, I just moved my brother from Sprint to this AT&T one-year prepaid plan. Despite their online system saying they would charge my cc $305 when activated ($300 plan +$5 for sim they mailed him), they in fact charged my card $333. When I called to seek a $28 refund for the unauthorized charges, they refused, and claimed that the charge was $300 + $33 in local taxes and 911 fees. I understand their rationale, but still consider this theft, since I never authorized that extra charge. So I have disputed it with Visa (not holding my breath).

I understand that folks have avoided taxes by buying AT&T prepaid cards at Target (?). But I doubt that you can actually set up the one-year plan with those, and avoid the fees. So instead of $25/mo, the one-year prepaid plan really works out to $27.75/mo. Still not bad for 8gb/mo, I suppose.

Responses

Constructive

Employee

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6.3K Messages

2 months ago

theres no way to avoid taxes, and never are prices quoted with taxes and to answer your question i beleive its 2 years before yourconsidered a new customer if your keeping your number or you can get a new number and not wait.

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*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Drewmcg

Tutor

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19 Messages

2 years seems wrong; what's this based upon?

Constructive

Employee

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6.3K Messages

see Liz reply and my reply to her

-------------------INCLUDED IN EACH POST FOR CLARIFICATION______
While AT&T employees do look at forum posts from time to time, we are here to represent the forum with our experiences as customers and do not represent AT&T in any official capacity with our responses and do so on our own time unpaid and off the clock. As employees we are not rewarded nor compensated to participate in these forums This forum is comprised of regular customers to communicate with other customers to offer advice and share experiences same as any other user Although there is a small team of customer care specialists that monitor the forums the sheer volume of posts are simply too many posts for these agents to respond to each one of them.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Drewmcg

Tutor

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19 Messages

@Constructive "...theres [sic] no way to avoid taxes . . ." Not correct--at least @ Verizon prepaid, where if you buy a Target.com refill card, and use that card to re-load your prepaid account, you don't pay taxes *or* 911 fees (Michigan).

Will try this on AT&T prepaid, too, once I transfer my number (back) to At&T (albeit, prepaid this time around).

Unfortunate that there's so much misinformation posted in the answers here!

lizdance40

ACE - Sage

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70.3K Messages

2 months ago

You are considered a new customer if you have been gone 60 days. Taxes are never quoted and they are always paid. If you go to Target to buy a refill card you pay the taxes at Target point of sale. You should know by now you never avoid taxes no matter what. If you dispute the charge, it's the entire, valid charge, for your brother's account with your Visa his service will be terminated and he won't be able to get the deal back because that particular deal is no longer offered.

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Award for Community Excellence 2019 Achiever*
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Constructive

Employee

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6.3K Messages

@lizdance40 thank you for the clarification

-------------------INCLUDED IN EACH POST FOR CLARIFICATION______
While AT&T employees do look at forum posts from time to time, we are here to represent the forum with our experiences as customers and do not represent AT&T in any official capacity with our responses and do so on our own time unpaid and off the clock. As employees we are not rewarded nor compensated to participate in these forums This forum is comprised of regular customers to communicate with other customers to offer advice and share experiences same as any other user Although there is a small team of customer care specialists that monitor the forums the sheer volume of posts are simply too many posts for these agents to respond to each one of them.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Drewmcg

Tutor

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19 Messages

Lizdance40: Thanks for your reply. I hope you are accurate with respect to the 60 days; I'll try then, and see what happens. Can you provide your basis for this assertion?

As to your two other points, respectfully, I question their accuracy. The deal is *STILL BEING OFFERRED* on AT&T's website: https://www.att.com/prepaid/

And I actually went to Target.com, added a $50 Verizon prepaid card to my cart; specified my Target Red Debit Card for payment, and the checkout showed the 5% discount ($47.50) for the final charge (no taxes). Are you saying:

(1) That Verizon prepaid is differen t than AT&T prepaid?, or

(2) That once I go to apply a Verizon/AT&T prepaid card (PIN) to my respective prepaid account, that Verizon/AT&T will at that point add taxes/fees on top of the recharge?

Please explain. Thanks again.

Drewmcg

Tutor

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19 Messages

@lizdance40

For (Edited per community guidelines) & giggles I checked @ AT&T prepaid today to see if the 8gb/mo for $300 annual is still be offered. It is.

Even though I ported my number to Verizon prepaid 1/2/2020, I thought I'd try to see whether or not I could transfer it back online today (1/30/2020), and what the webite signup script would say.

It said my (same) phone number "qualified" to be transferred to AT&T under the program. I was surprised, since its only been 28 (or 29) days.

So I went ahead and ordered a new sim/package. Unfortunately, I'd already re-upped my Verizon pre-paid on @lizdance40's advice that I had to be out 60 days. I plan to try to activate the sim @ day 55 or so to test that.

(edited)

lizdance40

ACE - Sage

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70.3K Messages

It has been reported on Reddit that people were able to transfer back within less than 30 days and still get the promo price.

It does not work for postpaid phone promotions

I purchased prepaid cards for Verizon because I could get a discount, I always was charged tax.

🐾 (The following is included after all posts to save typing) I don’t work for AT&T. My replies are based on experience and reading content available on the website. Our answers are honest, but not always appreciated. If you posted personal information, please edit and remove.

Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
GLIMMERMAN76

ACE - Expert

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19K Messages

@Drewmcg Taxes are state by state and always will be.

Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Drewmcg

Tutor

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19 Messages

"It has been reported on Reddit that people were able to transfer back within less than 30 days and still get the promo price."

Now you tell me! Would have been nice to get this (accurate) answer to my question (which focused on a *PREPAID* *PROMOTION*) the first time!

Now I'm stuck on Verizon prepaid (which kinda (Edited per community guidelines), btw, in my neck of the woods) for an extra 30+ days.

(edited)

Drewmcg

Tutor

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19 Messages

... which kinda disappoints me greatly . . .

GLIMMERMAN76

ACE - Expert

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19K Messages

@Drewmcg

You have interwebs and could have read up on it... Google is your friend most times.

Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.