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Sat, Nov 30, 2019 3:30 PM

how can i get my $325 back on att prepaid?

I recently bought a sim card with $300 (excluding tax) prepaid per year which makes $25 per month. After i made payment on the prepaid website, i checked my bank account and realized that the payment was made twice. I need my money refunded back for the second payment i did not intend at all

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ATTHelp

Community Support

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140.5K Messages

a year ago

Greetings @wpca4222,

 

We really hate to hear that you've been charged twice for something you only intended to pay for once. We'd recommend you disputing the charge with your financial institution. 

 

Unfortunately, we're not able to provide a refund. Feel free to click on the link provided to look over AT&T PREPAID TERMS OF SERVICE

 

Jacob, AT&T Community Specialist

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sandblaster

ACE - Expert

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44.4K Messages

a year ago

If either of those charges say “pending”, they are not actual charges yet and should drop off. Make sure both charges are actual charges before taking action. 

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