Hotspot Add On

Pop up? 

I have hotspot access and it does not "pop up" .

You have to turn it on in settings, where you can access the pass key that you have to enter into a secondary device in order to connect to the phones hotspot.

Your phone may also have a hotspot icon available in quick settings which will turn it on and make it available to devices which already have the pass key. 

The only current plan that has 5 GB of hotspot is the $30 Prepaid Plan, the entire plan is limited to 5 gigs all of which could be used to tether a secondary device if you wish. If you switched from a different plan that did not have hotspot access, you will have to call AT&T to have them reprovision your account.  It should have been automatic but it doesn't always happen that way

Hello kfriesen, we're here to help with your hotspot.

As our wonderful Ace, @formerlyknownas stated, You will need to enable the hotspot on your phone.

@formerlyknownas @ATTHelp The hotspot option isn’t there to turn on. When I go to my settings and hit Cellular it says ‘set up personal hotspot’ and when I click it - it tells me i have to call or go to the website to activate it. My account shows I have 5g of hotspot - so I know I have it, the option just won’t allow me to turn it on. 

Thanks for clarifying that for us, @kfriesen. Let's check your account to make sure the mobile hotspot feature is provisioned correctly. 

Based on the information provided, we'd like to carry this over in a DM. Please check your Direct Message inbox (it's the chat icon next to the bell icon in the upper right corner of the Forums).

In the meantime, please gather your account details as we'll need it for authentication purposes. 

We'll chat soon! 

Sydne, AT&T Community Specialist