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New Member


5 Messages

Monday, May 24th, 2021 12:32 AM

Horrible Service

Service is starting to become unbearable. Feels like I'm throttled 100% of the time(even after starting a new month), I can barely watch a youtube video anymore. Your service "stream saver" is no longer accessible anywhere. The 22gb limit was removed from my plan without notification & now you have a $75 plan that's the exact same as I was paying $65 for , meanwhile downgrading the $65 plan to jacked speeds. Making people pay more for the same service they had then downgrading their current plan is a horrible way to keep loyal customers. I've had AT&T for over 5 years now and at this point I'm getting sick of the ever increasing and changing plans. Love how you're giving out $50 discounts to people who qualify but you can't do anything for the people who have payed in full every time for years. This is getting as bad as cable companies who change their channel options every couple months just to get you to pay more. This is absurd.  

Community Support


229.7K Messages

3 years ago

Hi @SgtPropain,


We'd love to assist!


We want to make sure you aren't running into these issues due to a potential service interruption in your area. Please provide us with your zip code so that we can check. Next, we'd like to know more about this situation, such as the type of device you're using, and how long this has been going on for you.


Once we know your device, we can provide additional troubleshooting options which may help. You can also visit our Device Support page to get started.


We look forward to your response!


Collin, AT&T Community Specialist

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