Skip to main content
AT&T Community Forums

New Member


1 Message

Tue, Oct 13, 2020 5:57 PM

esim for prepaid

Just spent 30 minutes on AT&T prepaid support.  I have a prepaid account but I need an esim for my iphone SE to use the dual sim chip capabilities.  The instructions posted on this forum leads you to a link in which it says


"Activate an eSIM if you have a dual-SIM device

Heads up: If you’re bringing a dual-SIM device to AT&T, an eSIM won’t transfer.

Have an AT&T PREPAID plan? Contact us to activate your eSIM."


when I contact them they said that we have to go to the store because this department does not have any information on esim. 


We live in a small town - closest AT&T store is 1.5 hrs away.  Drove to the store and the store does not deal with prepaid plan and told me I have to call.  This is crazy!


Brand User

Community Support


155K Messages

7 m ago

Let's look into that for you, @yenhai!


Currently, the only way to obtain an eSIM is to visit an AT&T Store. You will want to place a call at another AT&T Store in your nearest area to find whether they have an eSIM card available.


We hope this info helps.


Lar, AT&T Community Specialist

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Get started...

Ask a new question