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Tue, Oct 13, 2020 5:57 PM

esim for prepaid

Just spent 30 minutes on AT&T prepaid support.  I have a prepaid account but I need an esim for my iphone SE to use the dual sim chip capabilities.  The instructions posted on this forum leads you to a link in which it says

 

"Activate an eSIM if you have a dual-SIM device

Heads up: If you’re bringing a dual-SIM device to AT&T, an eSIM won’t transfer.

Have an AT&T PREPAID plan? Contact us to activate your eSIM."

 

when I contact them they said that we have to go to the store because this department does not have any information on esim. 

 

We live in a small town - closest AT&T store is 1.5 hrs away.  Drove to the store and the store does not deal with prepaid plan and told me I have to call.  This is crazy!

Responses

Brand User
ATTHelp

Community Support

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140.3K Messages

a month ago

Let's look into that for you, @yenhai!

 

Currently, the only way to obtain an eSIM is to visit an AT&T Store. You will want to place a call at another AT&T Store in your nearest area to find whether they have an eSIM card available.

 

We hope this info helps.

 

Lar, AT&T Community Specialist

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