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Contributor

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1 Message

Fri, Jul 12, 2019 6:16 AM

Error Logging into AT&T account

Hello.

Every time I attempt to log into my AT&T prepaid account I always get a message stating "Error, cant log me in at this time!". Please provide account troubleshooting. I purchased a $55 dollar monthly plan and didnt realize I had not changed my plan. I have not used the data and such. Is there a way I could change my plan so that it reflects what I purchased?

Thank you.

Responses

Brand User
ATTHelp

Community Support

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124.9K Messages

a year ago

Hello @warrenkyras1,

 

Allow us to lend a helping hand. Are you using the app or the website? Have you tried clearing your cache and cookies? Thank you.

 

Makaela, AT&T Community Specialist.

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