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aaroncallawege1's profile

New Member


1 Message

Monday, August 8th, 2022 3:35 PM

Data not working

I recently activated a Prepaid SIM, but I cannot Seem to get the Mobile Data working. Does it Take time or is there a Trick to get it to Work?

Accepted Solution

Official Solution

Community Support


221.6K Messages

1 year ago

Hi aaroncallawege1, we are here to help get your mobile data working!


If you haven't already, turn off your phone and turn it back on after 20 seconds. This will help reset your device. You may also need to check your SIM Card, ensure that it fits correctly in your device. 


Other tips to help you troubleshoot your mobile data are:

  1. Make sure mobile data or cellular data is turned on. You'll need to change to your device type to get personalized steps. 
  2. Disconnect from Wi-Fi to test your mobile data.
  3. Turn off airplane mode.
  4. Check your AT&T Prepaid coverage to find out the type of coverage in your area. 

If this does not help, let us know if you met the minimum payment of $25 and if you picked up a rate plan for your AT&T Prepaid service, as these are some of the requirements for AT&T Prepaid activation. 


Let us know if you need additional help! Thank you for posting on the AT&T Community Forums!


Rhoda, AT&T Community Specialist 

New Member


1 Message

7 months ago

I just switched to ATT prepaid and have this same issue. Less than 0.1 mbps upload and download speeds. This is unacceptable and making me regret leaving cricket where the network just worked.. 

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