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Thu, Nov 5, 2020 8:09 PM
Data not working after a bill payment
After my bill was due, I payed the $65 monthly payment option and everything is working except for my data. When I access google or any website i get the free message "It looks like you want to use data but have none available" I use my mobile plan for a lot of things and this is frustrating. I've tried restarting and shutting my phone off multiple times and have made sure data is turned on.
(Edit: I own a Huawei Ascent XT that is an ATT prepaid phone)
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3 months ago
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Tags
att
customer service
android
wireless
data
at&t
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ATTHelp
Community Support
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144.8K Messages
3 months ago
Greetings @jeffadkins!
Let's look into what could be causing your inability to access data on your phone. We invite you to verify your account balance by dialing *777# from your AT&T PREPAID phone. You will receive a text message containing your account balance and other account details like your the balance for your data and package info.
Let us know how this worked for you.
Lar, AT&T Community Specialist
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