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J

New Member

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1 Message

Thu, Nov 5, 2020 8:09 PM

Data not working after a bill payment

After my bill was due, I payed the $65 monthly payment option and everything is working except for my data. When I access google or any website i get the free message "It looks like you want to use data but have none available" I use my mobile plan for a lot of things and this is frustrating. I've tried restarting and shutting my phone off multiple times and have made sure data is turned on. 

(Edit: I own a Huawei Ascent XT that is an ATT prepaid phone)

Responses

Brand User
ATTHelp

Community Support

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144.7K Messages

2 months ago

Greetings @jeffadkins!

 

Let's look into what could be causing your inability to access data on your phone. We invite you to verify your account balance by dialing *777# from your AT&T PREPAID phone. You will receive a text message containing your account balance and other account details like your the balance for your data and package info.

 

Let us know how this worked for you.

 

Lar, AT&T Community Specialist

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