Announcements

For the latest on our response to Coronavirus (COVID-19), click here.

Contributor

 • 

1 Message

Mon, May 6, 2019 7:48 PM

Could I refund my prepaid balance?

Hi! I'm an exchange student and not accustomed to the wireless service in US, so I ask for experts kind help!

Since I go back to my home country on May 14th and my $50 plan will be renewed tomorrow (5/7), I changed my plan to daily plan ($2 per day, in total, $16 for 8 days)

I waited until the day before renewal since it was recommended to wait until the last day not to lose days.

However, I found that my autopay already charged me $50 and after I change my plan, it goes to my balance and they say it will be expired at August.

However, I really don't need this money anymore since I go back to my country and I just want to get refund!

Could you give me precious advice with my situation?

Responses

Accepted Solution

Official Solution

Brand User
ATTHelp

Administrator

 • 

112.8K Messages

a year ago

Let's look into that for you, @lucky9073!

 

We like to advise that per AT&T PREPAID Terms of Service account balance is not refundable and is forfeited at expiration date.

 

We hope this info helps.

 

Lar, AT&T Community Specialist

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
AT&T TV – All Your Entertainment In One Spot.  Learn more…