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bengershon's profile

Contributor

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3 Messages

Monday, June 3rd, 2019 6:55 PM

Chose wrong plan by mistake, agent says it can't be changed. Is this correct?

Earlier today, I changed my plan (for two pay as you go lines) from the $2 daily to $65 monthly plan. I realised almost immediately that this was a mistake and that I should have chosen the $85 plan. I phoned and got an agent who told me that even though I phoned within an hour of the change there was nothing to do short of losing the $65 by paying an additional $85. Can this be correct? Even within such a short time?

ACE - Expert

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64.7K Messages

5 years ago

Yes, that is correct. That is the way prepaid works. An agent should have the ability to correct the mistake, that doesn’t mean they will.

Contributor

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3 Messages

5 years ago

Are you saying that if I try again with another agent they may change it? The first agent said it couldn't be done.

ACE - Expert

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64.7K Messages

5 years ago

Yes, another agent may well fix it.

Contributor

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3 Messages

5 years ago

Thanks. I'll try that.

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