Contributor
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3 Messages
Chose wrong plan by mistake, agent says it can't be changed. Is this correct?
Earlier today, I changed my plan (for two pay as you go lines) from the $2 daily to $65 monthly plan. I realised almost immediately that this was a mistake and that I should have chosen the $85 plan. I phoned and got an agent who told me that even though I phoned within an hour of the change there was nothing to do short of losing the $65 by paying an additional $85. Can this be correct? Even within such a short time?
sandblaster
ACE - Expert
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63.9K Messages
4 years ago
Yes, that is correct. That is the way prepaid works. An agent should have the ability to correct the mistake, that doesn’t mean they will.
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bengershon
Contributor
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3 Messages
4 years ago
Are you saying that if I try again with another agent they may change it? The first agent said it couldn't be done.
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sandblaster
ACE - Expert
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63.9K Messages
4 years ago
Yes, another agent may well fix it.
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bengershon
Contributor
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3 Messages
4 years ago
Thanks. I'll try that.
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