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1 Message

Wed, Mar 14, 2018 12:36 AM

changing prepaid plan

Can I change my prepid plan to a monthly plan? Can I roll my existing balance to the new plan? How do I do it?

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sandblaster

ACE - Expert

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38K Messages

2 years ago

Sure, just login to your prepaid account and change your plan. You don’t have to do anything to your balance, it will automatically be used to pay for your plan. Here is an article on how to change your plan: https://www.att.com/esupport/article.html#!/wireless/KM1040985

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*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
sandblaster

ACE - Expert

 • 

38K Messages

2 years ago

If you are asking if you can change your prepaid to a postpaid plan, you need to contact customer support to do that. That can’t be done online.

Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.