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Wed, Mar 14, 2018 12:36 AM
Can I change my prepid plan to a monthly plan? Can I roll my existing balance to the new plan? How do I do it?
ACE - Expert
2 years ago
Sure, just login to your prepaid account and change your plan. You don’t have to do anything to your balance, it will automatically be used to pay for your plan. Here is an article on how to change your plan: https://www.att.com/esupport/article.html#!/wireless/KM1040985
If you are asking if you can change your prepaid to a postpaid plan, you need to contact customer support to do that. That can’t be done online.