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New Member

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3 Messages

Fri, Nov 6, 2020 10:00 PM

CHANGING PLANS TWICE ON SAME DAY

On October 30th, I went from a $45 plan to $50 plan so I could do autopay and I made the payment via pre-loaded card at that time.  2 hours later, it realized it wouldn't be enough data, so I decided to switch to the $75 plan thinking I could just add another $25 to switch to the higher plan,  Much to my surprise, I was extorted  to pay another $75 or be locked out of any plan.  NO DATA HAD BEEN USED.  So in one day, I paid $125 in a span of a few hours.  I've called several times, but the offshore workers do not seem to grasp it.  They keep sending me back to the AT&T website, which is how all this mess started.  SHOULDN'T I HAVE A $50+TAX REFUND OR AT LEAST CREDIT ON MY ACCOUNT?  Please help.

Responses

Constructive

Employee

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17.8K Messages

3 months ago

No you lose the previous plan as soon as you choose another. They don’t refund prepaid you are earned twice in red letters stating your going to lose any balance if you continue. @lizdance40  has a screenshot of the warning. It’s an expensive lesson 

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New Member

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3 Messages

3 months ago

I saw several times about losing my minutes, nothing about $$$.  It was the day before my minutes were up, so I thought nothing of losing them.  The irony is the credit card didn't go through, yet they were still happy to switch my plan and leave me with a brick for a phone.  One would think payment would have to be successful before plan completion executes.  I still can't enroll in autopay.  Some runaround about an "investigation."  Started a month prior.  (Edited per community guidelines)?  I've owned the number for 5 years, never had a problem.  Cricket is looking better and better..........

Can't find the screenshot you mentioned.

(edited)

sandblaster

ACE - Expert

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45.9K Messages

3 months ago

Cricket is looking better and better.

If you change your plan, the old plan terminates and you lose any remaining days. The new plan does not start until you pay for it. That is the way prepaid works and always has. Cricket works that way too.

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*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
lizdance40

ACE - Sage

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81.5K Messages

3 months ago

Previous responses are spot on. 

The screen warning:

🐾 I don’t work for AT&T or any carrier. Never have, never will. My replies are based on experience and reading content available on the website. If you posted personal information, please edit and remove.

Award for Community Excellence 2020 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

New Member

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3 Messages

2 months ago

Losing service implies losing minutes.  A real disclaimer (by AT&T) would read : "You will forfeit any and all funds currently in your account."  The above statement is deliberately vague.  Peace out.

lizdance40

ACE - Sage

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81.5K Messages

2 months ago

@chrisconn  you have already done that when you paid for the $45 plan.  Then you picked a different plan, and have to pay for it.  
You are not buying ‘minutes’.  You are buying a 30 day plan at a set price. If you do not use the 30 days,  but choose to select a different 30 day plan, you have thrown away the first 30 day plan.  
AT&T does still have pay per use plans where you could say you are buying either minutes, or a day of service at a time.   That’s not what you bought.

🐾 I don’t work for AT&T or any carrier. Never have, never will. My replies are based on experience and reading content available on the website. If you posted personal information, please edit and remove.

Award for Community Excellence 2020 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

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