CHANGING PLANS TWICE ON SAME DAY
On October 30th, I went from a $45 plan to $50 plan so I could do autopay and I made the payment via pre-loaded card at that time. 2 hours later, it realized it wouldn't be enough data, so I decided to switch to the $75 plan thinking I could just add another $25 to switch to the higher plan, Much to my surprise, I was extorted to pay another $75 or be locked out of any plan. NO DATA HAD BEEN USED. So in one day, I paid $125 in a span of a few hours. I've called several times, but the offshore workers do not seem to grasp it. They keep sending me back to the AT&T website, which is how all this mess started. SHOULDN'T I HAVE A $50+TAX REFUND OR AT LEAST CREDIT ON MY ACCOUNT? Please help.